SHIPPING & RETURNS

Shipping Policy

Kittenish Dot Art's store features FREE shipping!

Delivery
When will I get my order?


Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

 

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

 

[Covid-19] IMPORTANT NOTICE


Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.


It's difficult to predict the shipping times. You can estimate manufacturing times and add an additional time for shipping on top of them.

To stay on top of the 2020 Holiday Season rush, be advised that orders should be placed before the deadline NOVEMBER 20TH, 2020.


Return & Exchange Policy


We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at kittenishdot@gmail.com!

 

Kittenish Dot Art does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at kittenishdot@gmail.com with photos of wrong/damaged items and we’ll sort that out for you. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at kittenishdot@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

 

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Kittenish Dot Art reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

For more info on returns, please read our FAQs